Luma Express Cleaning Limited
Privacy Policy
Effective date: 21 December 2025
Company: Luma Express Cleaning Ltd (“Luma”, “we”, “us”, “our”)
Service area: Woolwich, Plumstead, Charlton and South East London
Contact: [email protected] | 07521501306
Registered office: Woolwich, SE18
Website: lumaexpresscleaning.co.uk
1) Who we are
Luma Express Cleaning Limited is the data controller for personal information collected through our website, booking forms, messages, and service delivery.
2) What personal data we collect
We may collect:
Identity & contact data: name, phone number, email address
Address & booking data: property address, postcode, requested service type, appointment date/time, notes/instructions, access/parking details, pets (if you tell us)
Service-related information: preferences, communication history, and (if shared) photos related to the job (e.g., before/after, damage evidence)
Payment data: payment status and transaction references. Card details are processed by our payment provider (e.g., Stripe); we do not store full card numbers.
Technical data: basic analytics such as IP address, device/browser, and cookies (see Cookies section)
3) How we use your data
We use your data to:
Provide, confirm, and manage bookings and cleaning services
Communicate about arrival times, access, changes, and service notes
Take payments, prevent fraud, and manage refunds where applicable
Keep business and accounting records
Improve our services and customer support
Request feedback and reviews after services
Send marketing messages only where permitted (see section 6)
4) Legal bases for processing (UK GDPR)
We process your data under one or more of:
Contract: to deliver the service you book
Legitimate interests: to run and improve our business, prevent no-shows/fraud, and manage customer relationships
Legal obligation: tax/accounting and regulatory requirements
Consent: where required for marketing or non-essential cookies
5) Who we share data with
We may share necessary data with trusted providers such as:
Booking/CRM Third party: Hashspace Digital/ Lead Connector (for bookings, reminders, customer records)
Payments: Stripe (to process payments)
Communications: email/SMS/phone providers used within our systems
Professional advisers: accountants, insurers, or legal advisers as needed
We only share what’s required for the purpose.
6) Marketing preferences
We may send service messages (confirmations, reminders, receipts) that are essential to your booking.
We may send marketing messages (offers/updates) only where permitted by law.
You can opt out at any time by replying “STOP” to SMS, using the unsubscribe link in emails, or contacting us.
7) How long we keep your data
We keep data only as long as necessary for the purposes above, including legal and accounting requirements. In many cases, financial records are retained for up to 6 years.
8) Your rights
You may have the right to request:
access to your data
correction of inaccurate data
deletion (where applicable)
restriction or objection to processing
data portability (where applicable)
To exercise rights, contact us at [email protected].
9) Security
We use reasonable technical and organisational measures to protect personal data. Please note that no online system can be guaranteed 100% secure.
10) Cookies
We may use cookies for:
essential site functionality
analytics/performance
Where required, we ask for consent for non-essential cookies.
11) Complaints
If you have concerns, contact us first. You can also complain to the UK regulator, the Information Commissioner’s Office (ICO).
12) Changes to this policy
We may update this policy from time to time. The latest version will be posted on our website.
Area of Service
Woolwich, Plumstead and Charlton
Call
07521501306
Site
www.lumaexpresscleaning.co.uk
Privacy Policy | Terms of Service